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Articles tagged with: twitter

Swelling Twitter numbers? Don’t mistake popularity for influence
August 9, 2010 – 9:22 am | 10 Comments
Swelling Twitter numbers? Don’t mistake popularity for influence

What new insights can we learn about the mercurial properties of influence from Hewlett-Packard, a company who’s chief influencer, Mark Hurd, is now out of a job for wining and dining a former B-movie actress on the company dime? Well, as Hurd now knows: don’t be seduced by fleeting fame. What really matters is who listens to you, respects your opinion and repeats what you have to say. That’s the true definition of influence. Yes, there’s a a Twitter angle here.

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Guest analysis: Turning Twitter, Facebook into customer service goldmines
August 6, 2010 – 9:19 am | 22 Comments
Guest analysis: Turning Twitter, Facebook into customer service goldmines

Our social networking addiction is growing. Add more time and more people and the implications are (not surprisingly) very clear: social networking has established itself as one of the fastest-growing and most used communication channels today. Combined with the explosion of our ‘always on’ mobile society this has cemented the Twitter’s and Facebook’s of the world as valuable customer service goldmines.

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Google Wave dies. 17,861 fans mourn. Google could care less
August 5, 2010 – 10:38 am | 4 Comments
Google Wave dies. 17,861 fans mourn. Google could care less

It’s never an easy decision to kill off a brand, particularly a geeky brand that was all the rage just a year ago. So, not surprisingly, Google’s announcement yesterday to pull the plug on Google Wave, a real-time communication/collaboration app, is not going over so well this morning with die-hards who’ve taken to Twitter, Facebook and blogs to voice their displeasure with Google. In real-time.

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Twitter cracks down on third-party spammers
August 4, 2010 – 10:41 am | 10 Comments
Twitter cracks down on third-party spammers

Twitter is imposing password resets for accounts that bought followers from third-party applications. Besides being against the spirit of grassroots community building, buying followers is often detrimental for the health of subscribing accounts.

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Confessions of a winemaker: Social media-spiked sales
July 28, 2010 – 11:20 am | 27 Comments
Confessions of a winemaker: Social media-spiked sales

Reuters’ Leslie Gevirtz kicked up a bit of a fuss earlier this week when she reported how French winemakers are still a bit too snobby when it comes to social media marketing, particularly when compared to more net-savvy New World producers. She based some of her reportage on a recent study conducted by My Social Winery that detailed just how anti-social French winemakers are. The results may surprise you.

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Old Spice: Most successful viral yet, or just the manliest?
July 16, 2010 – 10:42 am | 8 Comments
Old Spice: Most successful viral yet, or just the manliest?

Over the past few months, Old Spice has captured the hearts of millions through a viral video campaign that combined the reach of TV commercials and now the personalization of social media. Could the hunky …

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Would you pay Twitter to find you followers?
July 12, 2010 – 8:17 am | 8 Comments
Would you pay Twitter to find you followers?

Is Twitter adding a new pay-for-followers scheme to boost sagging brands and would-be celebs? What about a new real-time analytics tool to make sense of up-to-the-minute conversation streams?

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Twitter helps Toy Story 3 set record opening weekend
June 21, 2010 – 1:22 pm | 8 Comments
Twitter helps Toy Story 3 set record opening weekend

Twitter sure picked the right partner in Disney-Pixar with which to debut its new “sponsored trends” advertising platform. Toy Story 3 appears to have blown away even the rosiest of forecasts, pulling in an estimated $158 million global box office take this weekend, Variety reports, a record for Disney-Pixar. This figure will no doubt add to the debate of whether Twitter’s new ad platform has the power to build instant buzz (and sales) for a brand, or whetherit’s just a nice-to-have add-on to an existing ad campaign.

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Big brands’ social media view: gripes go to Twitter, Facebook is for cheery news
June 18, 2010 – 10:08 am | 11 Comments
Big brands’ social media view: gripes go to Twitter, Facebook is for cheery news

Earlier this year, a survey of corporate social media strategy showed Twitter was undeniably the channel of choice among the world’s largest companies. And, as we’ve been seeing, the corporate Twitter strategy, for the most part, begins and ends with customer service/outreach. Twitter has become the front line customer service hub for companies to calm customers’ nerves, keep them informed and engaged. But, we wonder, can’t that also be achieved on Facebook and YouTube?

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WTF is wrong with Twitter? All those damn World Cup fans
June 16, 2010 – 12:05 pm | 5 Comments
WTF is wrong with Twitter? All those damn World Cup fans

If you’re an avid Twitter user (wait, you’re not on Twitter yet!?), then you’ve certainly seen the dreaded “Twitter over capacity” whale a few times in the last week or so. Confronted with the fail whale many times this week ourselves we too have grumbled to the Twitter gods: WTF is going on? The Twitter gods, well, PR guy, has finally answered.

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