Strikes by British Airways employees famously cause chaos. Think back to this Christmas and in August, 2005. (There are more examples, no doubt.) But this time, BA seems much better prepared, finding replacement staff and …

…to impress the boss, a client or room-full of curious suits. Then you might want to look at this social media presentation from Stefano Principato posted to Slideshare earlier this week. It has a little …

If you’re not familiar with the 90-9-1 explanation of online community engagement/participation, it goes something like this:

Spring is just around the corner so brace yourself for a new slew of auto social media driving trips all geared to give real people a chance to put [insert your auto brand model here] …

That’s the latest scary assessment of Twitter usage metrics, courtesy of Web security firm Barracuda Networks. The security specialist says they looked at Twitter’s 19 million accounts and determined nearly four out of five (or, …

Mobile phone carriers aren’t exactly popular with their customers these days. Billing disputes, service gripes and the like triggered a chart-topping 37,477 registered complaints in the U.S. last year, America’s Better Business Bureau reports, making …

Toyota this morning is facing fresh demands for a mandatory recall, this time of its wildly popular hybrid, the Prius. The calls are mainly coming from members of the public (and automotive columnists too) in  …

Online fashion retailer ASOS is one of the most social savvy of brands. It has over 230,000 followers combined signed up to its Facebook, Bebo and MySpace pages, and nearly 30,000 more tuning in regularly …

Speak to any corporate comms honcho and they’ll tell you de-fuzing a Twitter #fail storm can be not just a PR headache, but can really sink the brand’s reputation. On the flip side, there’s no …

The Twitter advertizing platform isn’t even live yet and the UK’s advertizing standards watchdog already wants tighter controls. The same goes for Facebook.