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Customer Engagement

Where marketing, PR, advertising and customer service collide.

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Articles tagged with: twitter

Unmasking of The Stig sends chatter racing through social media
September 2, 2010 – 9:31 am | 2 Comments
Unmasking of The Stig sends chatter racing through social media

The wait is over, Top Gear fans. The long-running speculation about The Stig’s true identity is now revealed. Regardless of who he actually is (cough… Ben Collins), the build-up of speculation and subsequent controversy has sent viral discussions throughout the social media landscape.

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Watchdog gets new teeth – social networks now in its sights
September 1, 2010 – 10:18 am | 6 Comments
Watchdog gets new teeth – social networks now in its sights

The leash on the UK’s advertising watchdog is being loosened and it will finally get its teeth into social networks, with an expanded remit covering Facebook, Twitter and advertisers’ own websites. It’s a move which is long-overdue, though it won’t take effect for another six months.

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Check-in bonanza? It could be just around the corner
August 31, 2010 – 10:13 am | 12 Comments
Check-in bonanza? It could be just around the corner

“Location” has become the new keyword over the past few months with the rise of geo-based sharing services, most notably Foursquare. But many observers are skeptical, and a new report by Forester Research has everyone wondering: if they build it, will users actually end up checking-in? We think they will.

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Where’s grandma? Probably on Facebook or Twitter
August 30, 2010 – 10:06 am | 13 Comments
Where’s grandma? Probably on Facebook or Twitter

Social networking use in the US by the grandparents crowd is on the rise yet again. According to a new Pew Internet report, the number of Internet users born before John F. Kennedy took the Oval Office who now regularly go on Facebook, Twitter and other social networks has nearly doubled in recent months.

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Incredible! American Egg Board cooks up a PR success over #eggrecall
August 26, 2010 – 9:25 am | 7 Comments
Incredible! American Egg Board cooks up a PR success over #eggrecall

With bad eggs around, you might expect something of a stink, but the American Egg Board’s smart use of social media during the US egg recall is producing the sweet smell of a PR success.

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Sportsmen and social media – the lessons for business
August 24, 2010 – 10:51 am | 17 Comments
Sportsmen and social media – the lessons for business

England’s cricketers are the latest professional athletes to face the prospect of a ban from social networks such as Twitter and Facebook. What do sports organizations fear from social media? And what are the lessons for business from these high-profile ‘gag orders’?

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Social media advertising estimates revised upwards yet again
August 16, 2010 – 10:35 am | 20 Comments
Social media advertising estimates revised upwards yet again

Ad spending on social networks in the U.S. will grow to $1.7 billion this year and $2.9 billion in 2011, estimates eMarketer in a new report published today. That’s much improved on its previous estimates for 2010. Facebook is the major catalyst, but it’s but one driver. Here’s our take on which social media channels will be the primary drivers of social ad growth.

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JetBlue, Steven Slater and why traditional PR crisis management won’t cut it
August 12, 2010 – 9:50 am | 8 Comments
JetBlue, Steven Slater and why traditional PR crisis management won’t cut it

Three days after the most epic on-the-job resignation of the decade, the Steven Slater Facebook page has grown to 172,500 supportive fans. The mainstream press has been all over it. The Late Night With Jimmy Fallon show produced a song in honor of Slater, and even ex-autourny Headline News host Nancy Grace publicly cheered Slater on. But who’s the only one not talking about Steven Slater? Jet Blue airlines, one of the most social media-savvy and customer-friendly companies out there.

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Taking Twitter advertising to the next level
August 10, 2010 – 9:09 am | 14 Comments
Taking Twitter advertising to the next level

When companies want to advertise on Twitter they will now have someone to call. Twitter is hiring an ad sales team to boost its revenues through Promoted Tweets, and it is giving advertisers and third-party developers an open application programming interface (API) to develop the catchiest pay-for-view Tweet tactics. With Twitter’s popularity going through the roof and easier access for ad-hungry brands, we may finally be seeing the start of a profitable ad platform.

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Swelling Twitter numbers? Don’t mistake popularity for influence
August 9, 2010 – 9:22 am | 9 Comments
Swelling Twitter numbers? Don’t mistake popularity for influence

What new insights can we learn about the mercurial properties of influence from Hewlett-Packard, a company who’s chief influencer, Mark Hurd, is now out of a job for wining and dining a former B-movie actress on the company dime? Well, as Hurd now knows: don’t be seduced by fleeting fame. What really matters is who listens to you, respects your opinion and repeats what you have to say. That’s the true definition of influence. Yes, there’s a a Twitter angle here.

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