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Customer Engagement

Where marketing, PR, advertising and customer service collide.

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Articles tagged with: starbucks

Playboy: Please vote our Facebook friends’ clothes off
August 26, 2010 – 11:31 am | 4 Comments
Playboy: Please vote our Facebook friends’ clothes off

Here’s a story to get you up in the morning. Playboy has launched a “Miss Social” contest that gives Facebook fans the power to undress the next picture-perfect girl for an upcoming issue. Seeing naked girls? What’s not to “Like”? Right? Well, no so fast. Judging by the underwhelming early response, we’ve seen more panting over a Frappuccino.

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Porn spam: A brand’s reward for Facebook neglect
August 23, 2010 – 10:17 am | 5 Comments
Porn spam: A brand’s reward for Facebook neglect

Now that 500 million pairs of eyes are potentially on any brand’s Facebook page, spammers are stepping up their efforts to secure a piece of the viewing time, and they are already posting porn links and other nuisances on the biggest brands’ walls. Why exactly are these pages so vulnerable, and what are brands and Facebook doing to keep the horny-gal-wants-you posts to a minimum?

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Retailers dive into geo-social shopping
August 16, 2010 – 11:20 am | 13 Comments
Retailers dive into geo-social shopping

Gap offered a one-day social shopping spree last Friday for anyone who checked into its stores on Foursquare, with participants getting 25% off their purchase for the day. This is just part of a larger trend of retailers taking advantage of Foursquare’s increasing geo-social shopping utility.

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Taking Twitter advertising to the next level
August 10, 2010 – 9:09 am | 14 Comments
Taking Twitter advertising to the next level

When companies want to advertise on Twitter they will now have someone to call. Twitter is hiring an ad sales team to boost its revenues through Promoted Tweets, and it is giving advertisers and third-party developers an open application programming interface (API) to develop the catchiest pay-for-view Tweet tactics. With Twitter’s popularity going through the roof and easier access for ad-hungry brands, we may finally be seeing the start of a profitable ad platform.

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Twitter cracks down on third-party spammers
August 4, 2010 – 10:41 am | 8 Comments
Twitter cracks down on third-party spammers

Twitter is imposing password resets for accounts that bought followers from third-party applications. Besides being against the spirit of grassroots community building, buying followers is often detrimental for the health of subscribing accounts.

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Starbucks’ social media formula has little to do with “marketing”
July 22, 2010 – 4:01 pm | 10 Comments
Starbucks’ social media formula has little to do with “marketing”

Many of you have commented on the one-on-one interview we did recently with Alexandra Wheeler, director of digital strategy at Starbucks. We thought we would also point you to her full SMI keynote presentation where she details how Starbucks built arguably the most successful social media brand marketing strategy. A hint: “it’s about relationships, not marketing,” she says.

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Starbuck’s Alexandra Wheeler: forget social strategy, think social philosophy
July 16, 2010 – 11:00 am | 62 Comments
Starbuck’s Alexandra Wheeler: forget social strategy, think social philosophy

Earlier this week we reported how Starbucks hit a new milestone in social media marketing, the first brand to surpass 10 million Facebook fans. A few weeks back I had the opportunity to interview Alexandra Wheeler, Starbucks’ director of digital strategies, on the sidelines of the Social Media Influence conference.

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Move over Lady Gaga, Starbucks first brand to 10 million fans
July 14, 2010 – 1:47 pm | 20 Comments
Move over Lady Gaga, Starbucks first brand to 10 million fans

Like the coffee fiends we are, we are anxiously pressing the refresh button on the Starbucks Facebook page as it nears an unprecedented milestone for a consumer brand: the first to 10 million fans.

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10 commandments of social business
June 23, 2010 – 10:14 am | 30 Comments
10 commandments of social business

Can you tell from that headline we’re a bit inspired? It’s the morning after Social Media Influence 2010, a fascinating day of discussion and debate about what makes for a social company, the kind of …

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Starbucks WiFi Connects With Social Media Customers
June 17, 2010 – 10:56 am | 3 Comments
Starbucks WiFi Connects With Social Media Customers

Alexandra Wheeler, Digital Director for Starbucks will be speaking at the Social Media Influence conference on June 22. Here we look at how Starbucks’ new free WiFi initiative can be traced back to a fresh dedication to online customer engagement.

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