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Customer Engagement

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Articles tagged with: Social media influence

Me & My Web Shadow – The Keynote Primer
March 10, 2010 – 4:50 pm | 2 Comments
Me & My Web Shadow – The Keynote Primer

Social Media Influence speaker Antony Mayfield has a new book out titled Me & My Web Shadow.
You can pre-order it on Amazon but if you can’t wait that long to take a peak inside here’s …

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eBook Review: The Social Contract with Customers
March 9, 2010 – 1:31 pm | 5 Comments
eBook Review: The Social Contract with Customers

We’re always on the look out for instructive and intelligent social media case studies and debate, if only to cut through the deafening noise of social media blather being produced on an hourly basis.
So we …

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Fashion brand ASOS turns heads with Twitter
March 9, 2010 – 11:40 am | One Comment
Fashion brand ASOS turns heads with Twitter

Online fashion retailer ASOS is one of the most social savvy of brands. It has over 230,000 followers combined signed up to its Facebook, Bebo and MySpace pages, and nearly 30,000 more tuning in regularly …

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The Search for Social CRM
March 8, 2010 – 9:34 am | No Comment

Remember when CRM was the holy grail of customer insight? Back before social media came along and promised to really tell you what your customers are thinking and doing.
Well you won’t be surprised to know …

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Enterprise at Social Media World Forum
March 2, 2010 – 7:31 pm | 3 Comments

Not a day goes by without some new news about social media campaigns but often it’s what’s happening internally at companies in the field of so-called Social Business Design that highlights the freshest social media …

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Citi’s Mixed Message Demonstrates Social Media Strategy Dilemma
March 2, 2010 – 11:33 am | 17 Comments
Citi’s Mixed Message Demonstrates Social Media Strategy Dilemma

It probably won’t surprise you to learn that 65 international Fortune 100 companies are actively using social media to communicate with their customers. After all you can’t open a newspaper/web page without being hit by …

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Social Media World Forum Comes to London
February 25, 2010 – 2:09 pm | 2 Comments
Social Media World Forum Comes to London

Social Media heavyweights Linked In and Facebook, along with a host of major companies now embracing social media strategies will be offering their insight at the upcoming Social Media World Forum Europe, taking place …

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The Social Business Summit
February 25, 2010 – 1:30 pm | 4 Comments
The Social Business Summit

Interested in learning about the best practice and thinking in social business design?
On March 18, SOMESSO and Headshift (a lead sponsor in our Social Media Influence 2010 conference) are holding  Europe’s first Social Business Summit …

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Mountain Dew’s Ongoing Dewmocracy – Ripping Up the Book on Campaigns
January 29, 2010 – 1:44 pm | No Comment
Mountain Dew’s Ongoing Dewmocracy – Ripping Up the Book on Campaigns

Normally I’m pretty skeptical about the way most brands use social media to add buzz to campaigns.
All too often the brands see social media communities and networks as nothing more than a chatty herd who …

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Apple’s Anti-Social Tablet of Success
January 27, 2010 – 6:09 pm | 5 Comments

By the time you read this the great tech mystery of 2010 will be in the process of being solved. Apple (AAPL) will have reaped the untold PR benefits of three weeks “radio silence,” while …

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