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Customer Engagement

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Articles in Sustainability

Social Media Activism and what it can teach Big Business
March 10, 2010 – 7:12 pm | 7 Comments
Social Media Activism and what it can teach Big Business

How to build a online community that is more than just the sum of its numbers?
That’s the quandary facing so many companies and brands as they try and make sense of what value or benefit …

Wal-Mart’s toughest environmental critic? Facebook
February 27, 2010 – 6:14 pm | 11 Comments
Wal-Mart’s toughest environmental critic? Facebook

In 2006, Wal-Mart’s then-CEO Lee Scott delivered a speech to employees asking them to think big and ponder, “What would it take for Wal-Mart to be that company, at our best, all the time?”

Facebook proves Wal-Mart’s toughest critic on green pledge
February 26, 2010 – 2:14 pm | 2 Comments
Facebook proves Wal-Mart’s toughest critic on green pledge

Wal-Mart and Asda’s ambitious announcement on Thursday to make its operations a whole lot greener by slashing 20 million metric tons of greenhouse gas emissions from its supply chain had the environmental watchdogs buzzing yesterday. …

Fairtrade shows power of social can impact sales
February 22, 2010 – 1:46 pm | 3 Comments
Fairtrade shows power of social can impact sales

Everyone loves an underdog – especially in hard times. So it’s good news to know that in this brutal market sales of Fairtrade products rose 12% year-on-year, to £800 million. Part of that success at …

When a company should concede to online protestors
February 18, 2010 – 5:18 pm | 3 Comments
When a company should concede to online protestors

As the Facebook “dirty coal” protest builds steam, we take a look at the thorny question: when should a company, in the face of revolt, change course and give in to the demands of the …

Facebook faces “green” backlash
February 18, 2010 – 11:58 am | 4 Comments
Facebook faces “green” backlash

An online protest this morning was building aimed at Facebook’s new data center in Oregon. The issue? How it intends to power its social network of 400 million strong: with “dirty coal.”

How Social Can Keep Business Grounded and Sustainable
February 5, 2010 – 11:29 am | One Comment
How Social Can Keep Business Grounded and Sustainable

Do The Green Thing’s new Stay Grounded campaign questions the logic of companies spending millions each year on travel when social technologies can make them more efficient, profitable and sustainable.
SMI asked Green Thing to talk …