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Customer Engagement

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Articles in Sustainability

Burger King to eco-activists: have it your way
September 2, 2010 – 10:39 am | 7 Comments
Burger King to eco-activists: have it your way

In what is being hailed a victory for the world’s rainforests, Burger King has dropped Indonesian palm oil producer Sinar Mas from its list of suppliers, the third major brand to cave to a Greenpeace pressure campaign that’s been stalking the corporate pages of Facebook over the past six months.

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Can social media compel companies to do good?
July 27, 2010 – 8:46 am | 10 Comments
Can social media compel companies to do good?

Creativity can be a powerful force, particularly in the world of cause-related marketing. But can so-called “good creative” motivate us to change our rigid ways? What if it’s to make the world a better place?

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Social Media Sustainability and Creativity – SMI10 Conference Presentations
July 5, 2010 – 10:00 am | 3 Comments
Social Media Sustainability and Creativity – SMI10 Conference Presentations

Do The Green Thing founder Andy Hobsbawm stole the show at our recent SMI10 conference with a talk on creativity and its crucial role in building social media community and currency.

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Greenpeace enlists web activists to remake BP logo
May 21, 2010 – 1:45 pm | 9 Comments
Greenpeace enlists web activists to remake BP logo

Activists at Greenpeace have really stepped up their use of social media of late to recruit more and more members of the general public into its various corporate pressure campaigns. Just today, they’ve renewed the fight against BP in its ongoing stop- tar-sands-investment crusade by asking the general public to rebrand BP by redesigning the company’s corporate logo. So far, we’ve seen BP standing for “Bad People”, “Broken Promises” and “Bloody Pillagers”. And those are the tame ones.

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Pepsi v. Coke and the battle of their do-gooder machines
April 28, 2010 – 9:34 am | No Comment
Pepsi v. Coke and the battle of their do-gooder machines

PepsiCo continues to bring its do-gooder message to its vast social media following, this time partnering with Waste Management and Keep America Beautiful on a major green effort to help, well, keep America beautiful. Weapon of choice: the “Dream Machine”. Delivery method: blogs, Facebook, and Twitter.

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As rescuers search for survivors, the coal baron tweets
April 9, 2010 – 3:51 pm | 5 Comments
As rescuers search for survivors, the coal baron tweets

You may not agree with Don Blankenship’s politics, nor with the Massey Energy CEO’s dim view of climate change science. You may find that his coal mining operation’s practice of detonating mountain tops to get …

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The Nestlé-Greenpeace clash: a chronology
March 24, 2010 – 12:18 pm | 36 Comments
The Nestlé-Greenpeace clash: a chronology

Great work by Scott Douglas, who puts together this presentation on what could be the most successful social media pressure campaign yet: Greenpeace’s hijacking in recent days of Nestlé’s Facebook page on the way to getting the confectioner to drop its ties to an Indonesian palm oil supplier.

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Nestlé’s “no logo” policy triggers Facebook revolt
March 19, 2010 – 1:57 pm | 49 Comments
Nestlé’s “no logo” policy triggers Facebook revolt

It’s not every day that a brand turns its most loyal followers into angry protesters. But Nestlé has done just that through its Facebook engagement.

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Starbucks enlists public to design the perfect coffee cup
March 19, 2010 – 10:25 am | 6 Comments
Starbucks enlists public to design the perfect coffee cup

I’m typing this post from Rome, a city where most everyone heads to the bar multiple times a day to consume a shot of caffè, leaving the cup behind for the barista to wash and …

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Social Media Activism and what it can teach Big Business
March 10, 2010 – 7:12 pm | 10 Comments
Social Media Activism and what it can teach Big Business

How to build a online community that is more than just the sum of its numbers?
That’s the quandary facing so many companies and brands as they try and make sense of what value or benefit …

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