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Articles in Social Media News

The dreaded Twitter suspension owl
March 30, 2010 – 10:54 am | 3 Comments
The dreaded Twitter suspension owl

We post here frequently tips on proper Twitter etiquette, only because it seems accounts of both big and small users continue to run afoul of the terms of service and find themselves suspended.

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Facebook scammers target Ikea fans
March 26, 2010 – 3:03 pm | 9 Comments
Facebook scammers target Ikea fans

For the third time this year, scammers are found to be preying on Ikea’s Facebook fan base. The latest ruse involves the promise of a $1,000 gift card for those who sign up to Ikea’s Facebook fan page.

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Orangutans, rainforest still dominate Nestlé chatter
March 26, 2010 – 7:37 am | 13 Comments
Orangutans, rainforest still dominate Nestlé chatter

A few weeks ago, the social media chatter around Nestlé was, not surprisingly, all about chocolate and Nespresso. Today, it’s Greenpeace, rainforests and orangutans. Mike Schwede at Orange8 neatly illustrates here the shift in sentiment against Nestlé since Greenpeace started its Kit Kat pressure campaign a week ago.

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Planning to run a social media campaign on Facebook?
March 25, 2010 – 10:22 am | 17 Comments
Planning to run a social media campaign on Facebook?

Then you may want to check out this presentation from Toby Beresford from London-based Nudge Social Media.

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Why is Steve Jobs emailing us, not Tweeting?
March 25, 2010 – 10:12 am | 3 Comments
Why is Steve Jobs emailing us, not Tweeting?

That’s what we’re pondering this morning after the New York Times swept in to confirm an old-ish story circulating online that Apple CEO Steve Jobs has been answering occasional customer queries on the sly. Ironically, Jobs didn’t respond to a NYT email asking him to comment on his commenting.

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The Nestlé-Greenpeace clash: a chronology
March 24, 2010 – 12:18 pm | 37 Comments
The Nestlé-Greenpeace clash: a chronology

Great work by Scott Douglas, who puts together this presentation on what could be the most successful social media pressure campaign yet: Greenpeace’s hijacking in recent days of Nestlé’s Facebook page on the way to getting the confectioner to drop its ties to an Indonesian palm oil supplier.

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Ryanair to join ranks of “idiot bloggers”
March 24, 2010 – 11:02 am | 21 Comments
Ryanair to join ranks of “idiot bloggers”

A year ago, those charmers at Ryanair dismissed all bloggers as “lunatics” and “idiots” after getting caught in a row with one blogger over a booking glitch on the airline’s site. Fast-forward a year and the low-fares flyer tells New Media Age it’s rethinking all this fuss about social media and that it will now be taking its first steps in social media engagement. Very limited first steps, that is.

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Twitter: “aggressive” followers are spammers
March 24, 2010 – 10:32 am | 45 Comments
Twitter: “aggressive” followers are spammers

That’s the latest warning from Twitter spelling out in more detail what it considers to be unacceptable behavior in its effort to rid the micro-blogging platform of spam. This includes aggressively following and unfollowing other Twitter accounts. Be forewarned: it is an offense that will get you booted from the network.

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Nokia hails the importance of “earned media”
March 24, 2010 – 10:03 am | One Comment
Nokia hails the importance of “earned media”

Not familiar with the concept of “earned media”? As Arto Joensuu, Nokia’s head of digital marketing MEA, explains in this presentation “earned media” is a new way to look at your marketing investment: getting consumers excited enough about a product that they do all the talking. It’s more effective, he vows, and it should be the objective of all marketers.

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Will Nestlé Ever Reclaim its Facebook Page from Protesters?
March 23, 2010 – 8:52 pm | 22 Comments
Will Nestlé Ever Reclaim its Facebook Page from Protesters?

It may prove to be the most successful social media influence campaign yet: Greenpeace and its supporters invaded Nestlé’s Facebook page last week, posting thousands of attack messages charging that every KitKat candy bar Nestlé makes threatens the habitat of orangutans and other threatened rainforest species.

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