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Articles in Customer Engagement

ETrade baby kidnapped, “loses everything”
April 18, 2011 – 7:13 am | 2 Comments
ETrade baby kidnapped, “loses everything”

This is so brilliant, we’re a bit dumbstruck it didn’t happen sooner. ETrade’s loveable toddler trader spokesperson (the message being it’s so easy to trade online with ETrade that a… right, you got it) is the victim of a spoof ad in which he starts trading in, quite naturally, toxic assets and loses EVERYTHING.

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Flip’s final words: crowdsourcing to the bitter end
April 13, 2011 – 10:44 am | No Comment
Flip’s final words: crowdsourcing to the bitter end

Nobody saw this one coming. Flip video, the darling gadget of mobile journos and digi-documentarians, is dead, shut down by its under-pressure owner Cisco. We are morbidly fascinated here with the death of brands in this era of social networking. The death of Flip is the spookiest we’ve yet seen.

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Social Media Spotlight: Namecheap goes for Go Daddy’s jugular
April 4, 2011 – 1:53 pm | No Comment
Social Media Spotlight: Namecheap goes for Go Daddy’s jugular

Not only is animal protection organization PETA up in arms about last week’s elephant slaying video, Go Daddy’s social followers are pummeling its accounts with hate posts. Lurking nearby is Namecheap, trying to ensnare its disaffected social followers.

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Fiat UK names Grape Digital its social media agency
March 29, 2011 – 9:16 am | No Comment
Fiat UK names Grape Digital its social media agency

Two weeks ago we wrote about Fiat 500 loves, a social media campaign underway in the UK that highlights the compact auto’s Congestion Charge-busting engine and plays on Britons love of group-buying deals. The effort is being run via Grape Digital, a London-based social media agency. Grape must have really impressed the Italian automaker as Grape Digital this week was named the social media agency for all of Fiat Automobiles UK.

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Social Media Spotlight: AT&T #gamechanger tweets miss the target
March 28, 2011 – 11:44 am | No Comment
Social Media Spotlight: AT&T #gamechanger tweets miss the target

AT&T tipped off a social media drive last week for the super-smartphone Motorola Atrix 4G amid heated speculation of rising phone bills and tone-deaf customer service thanks to its bid to buy out T-Mobile in the U.S. The Motorola Atrix 4G has its merits, reviewers say, but are the bells and whistles enough to distract the social masses from the widely panned T-Mobile merger?

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Ford seeks social media puppet mastery
March 24, 2011 – 7:47 am | One Comment
Ford seeks social media puppet mastery

Last year Ford put its Fiesta brand in the hands of America’s drivers to help tell the real story behind the car. This year the company has placed its social media faith in an orange sock puppet called Doug.

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Study: valuing fans, followers and the fickle down to the penny
March 16, 2011 – 4:12 pm | No Comment
Study: valuing fans, followers and the fickle down to the penny

How much is a single, glowing Facebook recommendation worth to a marketer? Just how valuable is a strong endorsement from a blogger in determining future sales? And just how engaged is the average TV viewer with a popular show with all these distracting networked gadgets, tablets and laptops in the room? Syncapse answers some of these questions in a new piece of research out this week.

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KIT Digital: how enterprises are becoming digital video innovators
March 15, 2011 – 3:51 pm | No Comment
KIT Digital: how enterprises are becoming digital video innovators

The evolution of online video, you could say, took a step backwards last week with Warner Bros. stepping up as the first Hollywood studio to cut a Facebook distribution deal, streaming rentals of “The Dark Knight” for three bucks a pop. To some online video experts, it’s not the price tag, but the experience that has them grumbling. Batman fans are confined to viewing the entire film off-site, on Facebook.

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Microsoft to followers: Zune ain’t dead. So why are fans in mourning?
March 15, 2011 – 11:32 am | One Comment
Microsoft to followers: Zune ain’t dead. So why are fans in mourning?

For the 198,775 people who’ve declared their allegiance to the Microsoft Zune, these are troubling times. News reports are swirling that Microsoft will kill off the iPod-wannabe imminently. The only problem is Microsoft is denying the reports, but nobody’s listening. Yes, there’s a Zune metaphor in there somewhere.

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Social Media Spotlight: Fiat 500 say ‘ciao’ to daily deals
March 14, 2011 – 2:41 pm | 2 Comments
Social Media Spotlight: Fiat 500 say ‘ciao’ to daily deals

Here’s one for climate skeptics: iconic Italian car maker Fiat has teamed up with travel e-tailer LastMinute.com to bring deals to Londoners to mark the Fiat 500 TwinAir’s break with London’s notoriously pricey congestion charge. When it comes to building a long-term community around a brand, perhaps nothing works better than giving people something for nothing and the chance to show it off to their friends. Here’s the strategy.

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