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Articles in Customer Engagement

And the award for most tone deaf Facebook give-away goes to…
July 12, 2011 – 8:10 am | No Comment
And the award for most tone deaf Facebook give-away goes to…

…it goes to the NHL’s Detroit Red Wings, the Motor City’s perennial ice hockey power who tried to whip up a bit of fan excitement in early April for their eventual failed Stanley Cup run this year with a car give-away. What’s not to like there?

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Social Creative: Doritos adds crunch to its Facebook campaign
July 11, 2011 – 6:27 am | No Comment
Social Creative: Doritos adds crunch to its Facebook campaign

Long favored as the gamers’ snack of choice, it’s fitting that Doritos has launched its own video game to complement its latest marketing campaign.

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Social Commerce Spotlight: When 500,000 merchants isn’t all that much
July 8, 2011 – 2:17 pm | One Comment
Social Commerce Spotlight: When 500,000 merchants isn’t all that much

Earlier this week, geo-based social networking site Foursquare announced it surpassed 500,000 merchants. That’s over half a million businesses reaching out to the mobile-savvy generation, gleaning valuable market research and raising awareness of their brand. But this doesn’t necessarily mean it’s top dog in the mobile/social commerce sector.

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Social Creative: piggy-backing on trending Tweets, Decepticon edition
July 4, 2011 – 11:37 am | 2 Comments
Social Creative: piggy-backing on trending Tweets, Decepticon edition

The new Transformers film blew away the box office competition this weekend, bringing in $372 million around the globe, the third-biggest take ever for a summer blockbuster opening. It’s hard to know what part the barrage of #Transformers Tweets played in the success of TF3, but one thing is clear: the dark art of piggybacking on the success of a buzz-worthy Hollywood flick is alive and well.

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Unilever: digital, social media is a “really good” ROI channel
July 1, 2011 – 7:09 am | No Comment
Unilever: digital, social media is a “really good” ROI channel

The ROI debate still hangs over every social media budgeting discussion, it seems, but the camp of believers is growing larger and more impressive every day. One such believer is Unilever’s Selina Sykes, who handles digital and social media marketing for Lynx, the UK’s top-selling deodorant brand for men.

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Social Sustainability Spotlight: Greenpeace challenges VW’s eco commitment with spoof Star Wars spot
June 29, 2011 – 10:32 am | One Comment
Social Sustainability Spotlight: Greenpeace challenges VW’s eco commitment with spoof Star Wars spot

Two weeks ago, Google told us that the most-watched-ever advert to hit YouTube is Volkswagen’s “The Force,” a spot released six months ago during the Super Bowl. In another sign of its impressive social media savvy, Greenpeace is using the popularity of that advert against VW this week with a spoof of “The Force” that calls into question the German car-maker’s green credentials and commitment to a low-carbon future.

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Cost-per-acquisition ain’t cheap on Twitter
June 9, 2011 – 8:09 am | 2 Comments
Cost-per-acquisition ain’t cheap on Twitter

Last week we looked at the novel way in which PayPal UK has recruited over 100,000 160,000 Facebook fans and another 11,000 Twitter followers in a matter of a few weeks simply by dangling the chance to win a free iPad 2 to anyone who clicks the “Like” button. We calculated the cost-per-acquisition for PayPal UK is pennies on the pound, a huge bargain when you consider what it costs to lure in new Twitter followers by paying for a targeted “Promoted Account” buy.

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Social Media Spotlight: Instagram the app of choice for the coolest of cool retailers
June 6, 2011 – 1:25 pm | No Comment
Social Media Spotlight: Instagram the app of choice for the coolest of cool retailers

Topshop, the trendy UK fashion retailer, launched an in-store promotion last week in the UK and Ireland (and this week in New York) backed by one of the hottest mobile apps out there: Instagram. Using the uber-cool Instagram photo-sharing app is not a first in the world of retail, but we have to wonder: after TopShop’s effort will it become the app of choice for social-savvy high street brands?

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How to build an overnight Facebook sensation on the cheap
June 2, 2011 – 12:22 pm | 6 Comments
How to build an overnight Facebook sensation on the cheap

That’s how you could pretty much sum up the conversation I had this morning with Jon Bishop, head of social media for PayPal UK. For the second time in a year, the popular online payment service has amassed 6-digit gains in its Facebook following in a matter of days with a pretty cost-effective pitch: friend us and you’ll get a chance to win a new iPad 2.

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Social Media Spotlight: npower opts for old-school approach to score with footy fans
May 30, 2011 – 11:12 am | One Comment
Social Media Spotlight: npower opts for old-school approach to score with footy fans

npower Football League launched the ‘Every Shirt Has A Story’ campaign earlier this month to get fans passionate online for a chance to win a range of league prizes just as the season draws to a close. Technically the campaign accomplished its goal, with a respectable number of fans participating in the contest. But in terms of social media engagement, if this campaign came down to a penalty kick, you could say, it was a sour miss. Here’s what went amiss.

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