Search:
Newsletter signup:
Click here
Customer Engagement

Where marketing, PR, advertising and customer service collide.

Home » Archive by Category

Articles in Customer Engagement

Social activism at the click of a “Like” button
July 1, 2010 – 2:31 pm | No Comment
Social activism at the click of a “Like” button

The Facebook generation views joining social causes on its favorite social network as no less than a form of civic activism, and brands can use this save-the-world zeal to their advantage, says a new TBWA study. …

  • Share/Bookmark
World Cup sponsors social media ranking: Bud United lights up leader board
July 1, 2010 – 2:29 pm | 2 Comments
World Cup sponsors social media ranking: Bud United lights up leader board

And then there were ten … soon to be eight. Even as some of the big soccer powers (cough… Italy, USA, England, France.) have retreated to the locker rooms, viewers remain tuned in and are tweeting …

  • Share/Bookmark
How Budweiser can woo Europe
June 30, 2010 – 1:03 pm | One Comment
How Budweiser can woo Europe

In 2006, as a guest of Deutsche Telekom, I saw an early round World Cup match pitting those two soccer powers: Togo against South Korea. In the last World Cup, held in Germany, …

  • Share/Bookmark
The online video market: billions and billions served
June 27, 2010 – 2:23 pm | One Comment
The online video market: billions and billions served

Our online video habit is rapidly becoming a pastime, with new research showing that the average online viewer spent more than 13 hours a month viewing online videos in May. Does this hail the end …

  • Share/Bookmark
Why Coca-Cola’s promoted Tweet “experiment” falls short
June 26, 2010 – 2:28 pm | One Comment
Why Coca-Cola’s promoted Tweet “experiment” falls short

Coca-Cola has hit the ground running with a digital marketing blitz to increase fan participation in its World Cup-themed The Longest Celebration video contest and raise awareness that it’s one of the games’ deep-pocketed sponsors

  • Share/Bookmark
The first 500 million is always the easiest
June 26, 2010 – 2:22 pm | 2 Comments
The first 500 million is always the easiest

If Facebook is ever to pull off an IPO it needs to show investors it hasn’t yet hit a wall in terms of user growth. Even with the magic 500 million users announcement looming, Facebook founder …

  • Share/Bookmark
World Cup sponsors social media ranking: Coke leads as knock-out phase begins
June 25, 2010 – 10:44 am | 10 Comments
World Cup sponsors social media ranking: Coke leads as knock-out phase begins

There’s little joy in Paris and Rome today. France and Italy, the 2006 World Cup finalists, are out. Could Spain be the next upset?
Speaking of World Cup winners and losers, some of the tournament’s major …

  • Share/Bookmark
10 commandments of social business
June 23, 2010 – 10:14 am | 30 Comments
10 commandments of social business

Can you tell from that headline we’re a bit inspired? It’s the morning after Social Media Influence 2010, a fascinating day of discussion and debate about what makes for a social company, the kind of …

  • Share/Bookmark
Twitter helps Toy Story 3 set record opening weekend
June 21, 2010 – 1:22 pm | 8 Comments
Twitter helps Toy Story 3 set record opening weekend

Twitter sure picked the right partner in Disney-Pixar with which to debut its new “sponsored trends” advertising platform. Toy Story 3 appears to have blown away even the rosiest of forecasts, pulling in an estimated $158 million global box office take this weekend, Variety reports, a record for Disney-Pixar. This figure will no doubt add to the debate of whether Twitter’s new ad platform has the power to build instant buzz (and sales) for a brand, or whetherit’s just a nice-to-have add-on to an existing ad campaign.

  • Share/Bookmark
Why Hollywood should buy more Tweets and other brands should stay away
June 17, 2010 – 2:11 pm | 4 Comments
Why Hollywood should buy more Tweets and other brands should stay away

The verdict is still out on sponsoring the trending Tweet, that form of minimalist advertising Twitter just unleashed on the world. Here, we take a look at which companies, brands and products would be wise to splash out cash on the trending tweets, and which ought to stay well away.

  • Share/Bookmark