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Articles in Customer Engagement

New start-up bets you’d willingly divulge credit card transactions
May 13, 2010 – 7:59 am | 2 Comments
New start-up bets you’d willingly divulge credit card transactions

Remember Blippy, the social shopping service that works by sharing your credit card purchases with your friends and the wider Web community? It couldn’t work. Right? Well, in the past week a direct competitor, Swipely, came online in full force testing-mode to challenge Blippy.

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Google’s social media distress signal reverberates across corporate world
May 11, 2010 – 10:38 am | 8 Comments
Google’s social media distress signal reverberates across corporate world

Wanted: mighty business power losing ground to upstart competitors seeks whiz to jumpstart its social media operation. A fluency in enterprise software, plus consumer-facing tools/applications a must. The ideal candidate is a persuasive communicator able to convince upper management that a Twitter feed and YouTube channel doesn’t mean you’re a social company. Interested applicants please apply to Google.

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JetBlue’s social ad campaign involving just four people
May 10, 2010 – 1:26 pm | 9 Comments
JetBlue’s social ad campaign involving just four people

JetBlue Airways launched a new online media campaign this morning making real customers the spokespeople for the airline’s commodious perq: extra leg-room. But while JetBlue usually gets high marks for its social media prowess, so far it’s looking like this new effort could have difficulty getting off the ground.

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Pampers takes on mommy bloggers and wins
May 10, 2010 – 11:22 am | 19 Comments
Pampers takes on mommy bloggers and wins

Last week, Procter & Gamble’s Pampers brand faced down a massive public outcry on its new Dry Max diaper brand, started by irate mommy bloggers and their Facebook friends. Angry parents bombarded local news and social media channels claiming the new diaper was giving their newborns serious chemical burns.

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Domino’s turns to free pizza and Facebook to win over fans
May 7, 2010 – 10:55 am | 6 Comments
Domino’s turns to free pizza and Facebook to win over fans

This could be big on college campuses. Domino’s Pizza created a pizza give-away game that will get you and your friends to put bounties on each others’ taste buds. Not bad for a company that showed little taste in their past social media adventures.

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Can BP hope to contain the Facebook uproar?
May 7, 2010 – 10:46 am | 3 Comments
Can BP hope to contain the Facebook uproar?

This didn’t take long. The clean-up crews are still sopping up slicks of crude in the Gulf of Mexico and investors are dumping shares in the culprit, British Petroleum. Meanwhile, on land conscientious members of the public are heading to the biggest public forum, Facebook, to mobilize a boycott against BP.

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Could an economic recession sink social media brand loyalty?
May 6, 2010 – 11:51 am | 7 Comments
Could an economic recession sink social media brand loyalty?

A recent comScore report suggests that brand loyalty declines in an economic recession. Obvious. Right? Well, looking at some interesting social media loyalty metrics, these findings might not be telling the whole story.

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How to fend off angry social media mobs
May 6, 2010 – 11:15 am | 7 Comments
How to fend off angry social media mobs

What do you do when your Facebook fan page falls into the hands of an angry mob? For starters, don’t lose your cool. Okay, then what?

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Boeing’s mea culpa Tweets win over a tough crowd
May 6, 2010 – 11:01 am | 4 Comments
Boeing’s mea culpa Tweets win over a tough crowd

What happens when you mess with the son of a marketing vet and self-described “industry disruptor”? For Boeing, it’s a social media backlash that continues to bring bad press critical of the company’s tin ear response to an eight-year-old with a fancy for sketching airplanes.

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Ford hits the road with new tracker app
May 5, 2010 – 1:19 pm | One Comment
Ford hits the road with new tracker app

It looks like road trips will never be the same again. Ford Motor Company and University of Michigan students teamed up to create Caravan Track, a new app to connect cars heading out on cross-country adventures.

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