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Articles in Customer Engagement

Engagement soars with new Facebook Timeline: study
April 10, 2012 – 3:23 pm | No Comment
Engagement soars with new Facebook Timeline: study

Last week we got the latest IAB figures showing a booming digital ad sector, helped by the continued rise of social + mobile + video. Today, a new global digital ad report is out, showing social search is one of the fastest growing segments of online search, which itself is still far and away the largest revenue-generator in digital advertising.

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What banks have learned about social media strategy
April 5, 2012 – 3:01 pm | No Comment
What banks have learned about social media strategy

Banks like BBVA, Bendigo and Adelaide, BNP Paribas and VanCity have proved themselves leaders in social media sustainability strategy. Their approaches could help David Cameron’s Big Society Capital.

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Buddy Media teams with YouTube to turn social into sales leads
April 3, 2012 – 2:27 pm | No Comment
Buddy Media teams with YouTube to turn social into sales leads

The evidence is becoming hard to ignore: we’ve seen video and social become a driving force in the growth of digital advertising, highlighted again by this morning’s IAB numbers and last week’s landmark study on ad effectiveness. Combined, social+video represents a £443 million market in the UK alone. It’s no surprise then that New York-based Buddy Media announced today a new social marketing integration deal with YouTube.

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More bad news for creatives: user-generated video scores big in ad effectiveness study
March 29, 2012 – 8:22 am | One Comment
More bad news for creatives: user-generated video scores big in ad effectiveness study

Your teenage nephew’s homemade videos may not win an award for creativity, or even clarity, but don’t dismiss the power of these amateur auteurs. A new ad effectiveness study shows that user-generated videos more than pull their weight when compared to the pros. They even drive sales.

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Why a Tweeting CEO is “mission-critical” for any organization
March 28, 2012 – 7:42 am | 2 Comments
Why a Tweeting CEO is “mission-critical” for any organization

We’ve taken up this question a few times now here at SMI: should the boss be Tweeting? And the answer always comes with the phrase “it depends…” as in, it depends, is the CEO a sociopath? or, it depends, is the CEO a fictional figure? If you check these boxes, it’s best to keep the boss far away from Twitter or any social media channel. But here’s fresh evidence that should serve as added incentive for organizations to groom the next boss from the ranks of lucid Tweeters.

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Bad news for social media ROI skeptics: study
March 27, 2012 – 12:01 pm | 2 Comments
Bad news for social media ROI skeptics: study

We saw earlier this month some of the clearest signs yet that marketers have shed their reservations for investing in social media, committing to upping the spend in the coming year. Now, a new study shows that the most social-savvy companies are using social engagement to expand marketshare, generate more sales leads and more efficiently hone their marketing message.

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Another one for the ‘Plain dumb marketing’ files: Belvedere Vodka’s apology leaves a bad taste
March 26, 2012 – 10:43 am | 3 Comments
Another one for the ‘Plain dumb marketing’ files: Belvedere Vodka’s apology leaves a bad taste

If you were to sum up the philosophy of spirits marketers in two words, surely, it would be: sex sells. Could social media change all that? If the Belvedere Vodka PR mess that erupted on Twitter and Facebook over the weekend is any indication, then the creative guys better figure out some new bright ideas to sell booze and spirits.

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The KONY effect and why it’s a big deal for companies
March 26, 2012 – 9:18 am | No Comment
The KONY effect and why it’s a big deal for companies

It’s been just over two weeks since the aptly named, under-the-radar NGO Invisible Children released to YouTube a classic piece of agitprop video, KONY2012. And what a two weeks! The video has been viewed more than 100 million times and Invisible Children have been lauded for their actions in shining a spotlight on the atrocities carried out in central Africa by Joseph Kony, leader of the Lords Resistance Army. At the same time the very success of KONY2012 has shone an equally bright spotlight on both the finances of Invisible Children and the factual accuracy of the video.

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Guest Column: Measuring influence – where to start
March 22, 2012 – 1:47 pm | 3 Comments
Guest Column: Measuring influence – where to start

Restless Communications founder Chris Reed argues that trying to find a single algorithm to measure influence is like trying to nail jelly to a wall.

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How the ‘triple screeners’ phenomenon has propelled the mobile ad market
March 20, 2012 – 6:17 pm | No Comment
How the ‘triple screeners’ phenomenon has propelled the mobile ad market

What is a “triple screener,” you ask? A new breed of TV viewer who surfs the Net with a laptop, tablet or smartphone while watching the tube – erm, make that “telly” as this post is about the British mobile ad market.

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