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Customer Engagement

Where marketing, PR, advertising and customer service collide.

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Articles in Social Business and Enterprise

The 10 commandments of corporate Tweeting
March 5, 2010 – 12:49 pm | 6 Comments
The 10 commandments of corporate Tweeting

The U.S. Department of Defense has a social media policy, and yet seven out of 10 American companies – and nearly eight out of 10 British firms – do not. With that in mind, I …

Unilever lets consumers guide brand decisions
February 25, 2010 – 3:47 pm | 2 Comments
Unilever lets consumers guide brand decisions

Unilever – maker of everything from Lipton tea to Dove soap – is diving deeper into the world of social media marketing, creating bespoke social networks where consumers can engage with the brand, or even …

The Social Business Summit
February 25, 2010 – 1:30 pm | 4 Comments
The Social Business Summit

Interested in learning about the best practice and thinking in social business design?
On March 18, SOMESSO and Headshift (a lead sponsor in our Social Media Influence 2010 conference) are holding  Europe’s first Social Business Summit …

Eastern Europeans prove social media stars
February 25, 2010 – 10:08 am | 10 Comments
Eastern Europeans prove social media stars

A new study by the Interactive Advertising Bureau in shows that Europeans from Portugal to Poland have been steadily embracing social media. Of all internet users surveyed in 16 countries, 52%  had updated or viewed …

Italy court convicts Google execs for prankster’s video
February 24, 2010 – 3:24 pm | 2 Comments
Italy court convicts Google execs for prankster’s video

It’s a double-whammy day for Google in Europe. Less than 24 hours after the European Commission asked Google to respond to complaints lodged by three other search engines, an Italian court

How to impress Twitterers? Free pancakes
February 24, 2010 – 3:01 pm | 2 Comments
How to impress Twitterers? Free pancakes

What do Twitter and IHOP (a.k.a. International House of Pancakes) have in common? They both feed you till you can feed no more. Yesterday was IHOP National Pancake Day and, true to form, IHOP stuffed …

Pepsi sets out to change marketing – and then the world
February 24, 2010 – 2:43 pm | 3 Comments
Pepsi sets out to change marketing – and then the world

“We remain in the middle of a brand marketing crisis.” This is how Frank Cooper, senior vice president and chief consumer engagement officer at PepsiCo, summed up the state of play at this year’s Interactive …

Europe to probe Google’s search algorithm
February 24, 2010 – 9:38 am | One Comment
Europe to probe Google’s search algorithm

It was bound to happen sooner or later: Google’s search engine, which has a market share of between 80% and 90% in Europe faces its first major antitrust challenge.

Behold the “vook”
February 24, 2010 – 9:11 am | 6 Comments
Behold the “vook”

Will our great grandchildren know the discreet pleasure of licking your finger to flip a page? Will they know what a real bookmark feels like?

Social media introduces the era of zero-budget marketing
February 22, 2010 – 4:28 pm | 2 Comments
Social media introduces the era of zero-budget marketing

Okay, maybe “zero” is an exaggeration. But there is definitely a way to promote your brands for much less money than through traditional Madison Avenue-driven channels.
Just today, we’ve seen two examples: