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Customer Engagement

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Articles in Measurement and Monitoring

Social media is no fad for Fortune 100 companies
May 14, 2010 – 7:24 am | 14 Comments
Social media is no fad for Fortune 100 companies

New insights into the utilization of social media by Fortune 100 companies reveals Twitter is still the hottest platform, but only US and Asian companies embrace the full scope of social media brand marketing, a new study compiled by Flowtown shows.

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Could an economic recession sink social media brand loyalty?
May 6, 2010 – 11:51 am | 7 Comments
Could an economic recession sink social media brand loyalty?

A recent comScore report suggests that brand loyalty declines in an economic recession. Obvious. Right? Well, looking at some interesting social media loyalty metrics, these findings might not be telling the whole story.

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Move over, Murdoch. Facebook calls the UK election
May 5, 2010 – 9:08 am | 4 Comments
Move over, Murdoch. Facebook calls the UK election

Polls open tomorrow for the UK general election but Facebook already has a beat on the winner after polling an impressive 463,000 eligible British voters on the popular social network this past weekend.
And the winner is…

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The embedded tweets arrive, now where are the advertisers?
May 4, 2010 – 1:09 pm | 2 Comments
The embedded tweets arrive, now where are the advertisers?

Twitter is optimizing the way we search for tweets and, more importantly for its future, giving companies fresh opportunities to advertise within a Twitter conversation stream.

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Mom, Facebook, and the awkward friend request
May 4, 2010 – 9:20 am | 3 Comments
Mom, Facebook, and the awkward friend request

Are you friends with your mom on Facebook yet? We sure are. But is it cool? Not really.

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Even grandma knows about Twitter. Is that enough?
April 30, 2010 – 11:14 am | 6 Comments
Even grandma knows about Twitter. Is that enough?

Edison Research came out with their yearly report on Internet and multimedia usage in the US. The big news is the massive increase in Twitter-awareness, but tweeting participation remains low.

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Top 10 valued brands by social media presence
April 29, 2010 – 11:06 am | 6 Comments
Top 10 valued brands by social media presence

Millward Brown today released a new report ranking the world’s most valued brands. While the research agency mentions the importance of social media in future valuations (it’ll be big, they say), it bases its methodology on more traditional metrics. We thought it might be interesting to do a kind of mashup of the results, taking a look at how their top ten ranked if you added a measure of their social media presence.

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Brits remain world’s biggest online video junkies
April 27, 2010 – 9:20 am | 2 Comments
Brits remain world’s biggest online video junkies

At one point in mid-2008, we reported Brits were the world’s biggest online video junkies. A year-and-a-half later, and it’s clear that addiction continues to intensify, posing big challenges for TV programmers and big potential for advertisers.

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Milennials big on blogs, but are flat broke
April 26, 2010 – 3:04 pm | 5 Comments
Milennials big on blogs, but are flat broke

This is the conclusion we can draw from two separate in-depth looks at Millennials, those teens and twenty-somethings that are coming of age amid a period of incredible innovation and incredible economic uncertainty.

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Forget EPS, how did your portfolio do on Facebook last quarter?
April 22, 2010 – 3:11 pm | 5 Comments
Forget EPS, how did your portfolio do on Facebook last quarter?

Come earnings season, executives will turn to any rosy metric they can find in the financial statement to placate restless investors, particularly during an economic downturn like the one we’re in. All kinds of calculations …

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