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Customer Engagement

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Articles in Measurement and Monitoring

Social media spending doesn’t match the hype, and that’s a good thing
May 25, 2010 – 7:24 am | 2 Comments
Social media spending doesn’t match the hype, and that’s a good thing

Social media marketing may be all the rage in the world of marketing, but the bean counters are not impressed. This is the latest assessment from Razorfish in its annual report on the state of social media. We outline here a few ways to take advantage of this lag in the market and make social media a more cost-effective outreach component.

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Redefining workplace productivity: social interaction trumps pay
May 21, 2010 – 8:08 am | 4 Comments
Redefining workplace productivity: social interaction trumps pay

Talkin’ about my generation: recent university grads and other newcomers to the workforce would consider work hour flexibility and Internet access liberty more important than a fat pay check, a new study shows. The question is: will jobs recruiters re-write employment contracts to reflect this new trend?

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Brits’ social networking habit trumps gaming, texting and porn
May 19, 2010 – 10:16 am | 6 Comments
Brits’ social networking habit trumps gaming, texting and porn

So says a new report out this morning by the IAB UK, which calculates Britons spend more time on blogs and social networks each day than they do checking email, texting mates, playing games or surfing for porn, combined.

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Is Starbucks’ Facebook presence really worth $20mln?
May 14, 2010 – 10:35 am | 7 Comments
Is Starbucks’ Facebook presence really worth $20mln?

And, by the same measure, could McDonald’s Facebook fan page only be worth $260,000, or about 1/100th the value of Starbuck’s? That’s the lopsided assessment of Atlanta-based Vitrue, a social media marketing agency that has developed a whizzy calculator that spits out a value for a brand’s social media presence.

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Social media is no fad for Fortune 100 companies
May 14, 2010 – 7:24 am | 14 Comments
Social media is no fad for Fortune 100 companies

New insights into the utilization of social media by Fortune 100 companies reveals Twitter is still the hottest platform, but only US and Asian companies embrace the full scope of social media brand marketing, a new study compiled by Flowtown shows.

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Could an economic recession sink social media brand loyalty?
May 6, 2010 – 11:51 am | 7 Comments
Could an economic recession sink social media brand loyalty?

A recent comScore report suggests that brand loyalty declines in an economic recession. Obvious. Right? Well, looking at some interesting social media loyalty metrics, these findings might not be telling the whole story.

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Move over, Murdoch. Facebook calls the UK election
May 5, 2010 – 9:08 am | 4 Comments
Move over, Murdoch. Facebook calls the UK election

Polls open tomorrow for the UK general election but Facebook already has a beat on the winner after polling an impressive 463,000 eligible British voters on the popular social network this past weekend.
And the winner is…

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The embedded tweets arrive, now where are the advertisers?
May 4, 2010 – 1:09 pm | 2 Comments
The embedded tweets arrive, now where are the advertisers?

Twitter is optimizing the way we search for tweets and, more importantly for its future, giving companies fresh opportunities to advertise within a Twitter conversation stream.

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Mom, Facebook, and the awkward friend request
May 4, 2010 – 9:20 am | 2 Comments
Mom, Facebook, and the awkward friend request

Are you friends with your mom on Facebook yet? We sure are. But is it cool? Not really.

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Even grandma knows about Twitter. Is that enough?
April 30, 2010 – 11:14 am | 6 Comments
Even grandma knows about Twitter. Is that enough?

Edison Research came out with their yearly report on Internet and multimedia usage in the US. The big news is the massive increase in Twitter-awareness, but tweeting participation remains low.

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