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Customer Engagement

Where marketing, PR, advertising and customer service collide.

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Articles in Measurement and Monitoring

Psst, building a social media presentation…?
March 12, 2010 – 1:40 pm | 3 Comments

…to impress the boss, a client or room-full of curious suits. Then you might want to look at this social media presentation from Stefano Principato posted to Slideshare earlier this week. It has a little …

Bursting the 90-9-1 “rule” of online community
March 12, 2010 – 12:25 pm | 7 Comments
Bursting the 90-9-1 “rule” of online community

If you’re not familiar with the 90-9-1 explanation of online community engagement/participation, it goes something like this:

Welcome to Twitter. Population: 15 million zombies
March 11, 2010 – 9:53 am | 4 Comments
Welcome to Twitter. Population: 15 million zombies

That’s the latest scary assessment of Twitter usage metrics, courtesy of Web security firm Barracuda Networks. The security specialist says they looked at Twitter’s 19 million accounts and determined nearly four out of five (or, …

Is 10 billion Tweets really a big deal?
March 5, 2010 – 2:11 pm | No Comment
Is 10 billion Tweets really a big deal?

At some point yesterday, Twitter surpassed the 10 billion Tweets mark, which, you’re no doubt wondering, means what exactly? Well, it’s just another measure to tell us what we already know: the micro-blogging platform is …

Using social networks to poke, peek and shop
March 4, 2010 – 4:12 pm | 4 Comments
Using social networks to poke, peek and shop

While social media analysts (us included) ponder the future impact of “Twitter-tizing,” it’s important to note that some brands have already had success using the micro-blogging platform to boost sales. Sony, for one, recently divulged …

Facebook hits a demographic tipping point
March 4, 2010 – 1:41 pm | 3 Comments
Facebook hits a demographic tipping point

At 400 million members, Facebook is a global force – as mainstream as it gets. And it’s poised to get a whole lot bigger.

Separating the Tweeters from the quitters
March 3, 2010 – 11:54 am | 66 Comments
Separating the Tweeters from the quitters

There’s a new study out this week that seeks to better understand the burning question: why do some people (you could add brands here too) thrive on Twitter while others find it pointless and quit …

Twitter-tizing: the art of seduction, just be brief
March 1, 2010 – 10:29 am | 6 Comments
Twitter-tizing: the art of seduction, just be brief

Pity the creative team: telling the world how great your client’s product is in no more than 140 characters is no small feat. That’s right. Fresh details of the Twitter advertising platform are starting to …

Eastern Europeans prove social media stars
February 25, 2010 – 10:08 am | 10 Comments
Eastern Europeans prove social media stars

A new study by the Interactive Advertising Bureau in shows that Europeans from Portugal to Poland have been steadily embracing social media. Of all internet users surveyed in 16 countries, 52%  had updated or viewed …

Twitter hits the 50 million mark
February 23, 2010 – 10:21 am | 18 Comments
Twitter hits the 50 million mark

If there were any doubts left about Twitter’s being a social media force to reckon with, then maybe its 50 million tweets per day should dispel them. That’s an average of 600 tweets per second.