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Customer Engagement

Where marketing, PR, advertising and customer service collide.

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Radar DDB UK’s Social Media Brandscape
March 5, 2009 – 11:47 am | No Comment
Radar DDB UK’s Social Media Brandscape

We all know that major brands have to adapt fast to the changing world of social media. Now Radar DDB has produced a Social Media Brandscape that seeks to show (with a healthy dose of …

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Guest Column: Time for a Chief Community Officer?
February 23, 2009 – 2:14 pm | 19 Comments
Guest Column: Time for a Chief Community Officer?

In an age where the power of the consumer to influence brands and buying decisions grows in leaps and bounds (witness Tropicana’s decision to reverse part of its recent rebranding), the ideas of DDB Worldwide …

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Latest Speakers to Join Social Media Influence 09
January 27, 2009 – 10:23 am | One Comment

We’re pleased to announce that we’ve added some new great speakers to the Social Media Influence 09 line-up.
They are:
Benjamin Faes, EMEA Head of YouTube
Ruth Speakman, Head of Corporate Communications, Sony Europe
Antony Mayfield, Head of Social …

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Heidi Klum Guitar Hero Ad
December 10, 2008 – 12:51 pm | No Comment

A question of content: How scantily-clad Heidi Klum scores big with You Tube watchers

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Motrin’s Viral Headache
December 10, 2008 – 12:49 pm | No Comment

Why it’s good to listen to your target audience before creating an ad for them….

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Sony BMG: Avril Lavigne’s Girlfriend
December 10, 2008 – 12:33 pm | No Comment

The first YouTube video to surpass 100 million viewings

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Microsoft’s Shoe Circus
December 10, 2008 – 12:30 pm | No Comment

Where Jerry Seinfeld and Bill Gates try to invent the Microsoft brand…….

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Obama Does YouTube
November 16, 2008 – 8:13 pm | No Comment

The future of political conversation…..that would be by bypassing the media.

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Join Us at SMI 09
November 9, 2008 – 8:43 pm | 2 Comments

Four years after we launched our first social media-themed conference we have arrived at a point where social media is living up to its hype and is transforming the very nature of media and communication.
This …

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