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What downturn? Digital ad spend to top $30 billion this year
June 8, 2011 – 8:26 am | One Comment
What downturn? Digital ad spend to top $30 billion this year

That’s the latest prediction from eMarketer which is factoring in an impressive 20.2% growth for the bellweather US online ad market for 2011, and more gains in the near future. This year, online ad revenue is expected to reach $31.3 billion on its way to almost $50 billion in 2015.

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Guest analysis: Why engaging your workforce makes for better customer engagement
June 7, 2011 – 8:02 am | No Comment
Guest analysis: Why engaging your workforce makes for better customer engagement

People often ask, ‘what is employee engagement?’ Most of us know how engagement feels because most days something is likely to ‘engage’ us, either at home or work. When we are engaged, we become focused on whatever subject or task is involving us. We are excited, enthusiastic, energized and more creative. At best we have that fully alive feeling when we lose track of time – what Csikszentmihalyi calls “flow”.

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The Social Media Funding Guide – A Special Report
June 3, 2011 – 9:15 am | One Comment
The Social Media Funding Guide – A Special Report

Venture capitalists are back, funding privately-held firms in the United States alone to a tune of $5.9 billion in first quarter of 2011.
That’s the highest Q1 rate of investment in start-ups in the past three …

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Guest analysis: where to find value in open strategies
June 1, 2011 – 3:29 pm | No Comment
Guest analysis: where to find value in open strategies

I’ve been exploring some of the implications of openness at large scale and identifying how value is created. One way to think about that is by positioning openness and empowerment against control and ownership.

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The double pyramid of a successful social business
May 26, 2011 – 10:38 am | One Comment
The double pyramid of a successful social business

Any good social business is built on two carefully balanced pyramids, which mirror two different approaches that are required to coexist in a business that wants to thrive in a world where its customers are highly connected.

The first pyramid is the business as it’s usually intended. It is built top-down, where decisions and strategies are decided at the top level and propagated downward toward a single carefully crafted communication channel, which might even span or multiple media, but still fundamentally “broadcast” in nature.

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Storyville – why editorial content is the currency of social media conversation
May 25, 2011 – 2:45 pm | No Comment
Storyville – why editorial content is the currency of social media conversation

Storytelling is a phrase that always brings a lot of head-nodding from marketers. It’s all about the story, right?

So why do we continue to build stories for the web age in the monolithic way that still apes an age where we needed one or two big stories a year, the marquee creative, the 30-second spot, that would be rolled out for the mass audience. These “stories” ignore the human side, the social side.

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Guest analysis: Why customer reviews can make or break your site
May 18, 2011 – 1:39 pm | 4 Comments
Guest analysis: Why customer reviews can make or break your site

Our SEO expert Andrew Shotland recently went on a patent dive, scouring the fine print of a dense patent application looking for insights into how Google ranks your site’s URL in Google Maps. The answer: incoming links are key, but not just any old links.

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SMI 2011 spotlight: Infosys
May 11, 2011 – 6:54 am | One Comment
SMI 2011 spotlight: Infosys

In this age, a few positive words about a product or company can make or break a sales outlook. Consumers are making social networks and digital forums their first research reference point before making a purchase. It’s no wonder then that the so-called social commerce sector is booming, expected to top $30 billion by 2015. And yet many companies are unprepared for what could be the single biggest change in retail in a generation.

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Using Twitter to boost your B2B social media marketing message
May 10, 2011 – 7:17 am | No Comment
Using Twitter to boost your B2B social media marketing message

We share 27 million pieces of content every day, a new study says, and that number is increasing everyday. But what types of content are consumers more likely to share? It’s a question top-of-mind for big brands and organizations investing in social media outreach. Here’s a hint.

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Money flows where people spend their time: a look at social funding trends
May 4, 2011 – 10:48 am | No Comment
Money flows where people spend their time: a look at social funding trends

The social media business story of 2011 is, of course, the infusion of VC cash into the social start-up sector. It’s a story that impacts the whole social space, top-to-bottom, as investors are funding today’s cloud/mobile/social innovations that will become the essential consumer tools of tomorrow.

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