• Talk Talk and Barclaycard: they could see spending more on social media. Barclaycard says they pay social media agency a comfortable fee! 1 hr ago
• RT @mateoy: #smwf Be wary of influencer scores says Metrica's Kristin Wadge. She's definitely suspicious of social monitoring companies! 1 hr ago
• #smwf Talk Talk: 9 dedicated staff (in a bunker) dealing with social customer service. 1 hr ago
• #smwf barclaycard: don't look too much at ROI so we rely on messaging delivered and uptake of those messages. C-Suite on board and excited. 1 hr ago
• #smwf negative comments offer great chance for Talk Talk to engage. You can't expect customers to say nice things about you all the time. 1 hr ago
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