Infographic: The history of F-commerce
Brands have been hawking product on their Facebook fan pages for no more than two years now and yet the promise of F-commerce has the retail world buzzing. One prediction says social commerce will top $30 billion globally by 2015 with Facebook-generated sales one of the primary drivers. Certainly brands like Gap, Delta Air Lines and 1-800-Flowers.com have seen some returns on their early investments in setting up a shop window on the world’s busiest social network.
As we arrive then at the two-year anniversary of the first Facebook transaction – a $34 bouquet of flowers off 1-800-Flowers – SMI went back to the origins of the social network and looked at the milestones that have built it into an ascendant force in online retail. The brief, but event-filled history brings with it some doubts too. For example, despite the billion-dollar predictions, only a small percentage of retailers are actually transacting on Facebook and consumer doubts linger about the sharing of their credit card details with a Facebook merchant. In other words, it sounds a lot like the early days of consumer e-commerce in the late ’90s.
We’re telling the brief history here in the form of an infographic researched and designed by SMI’s Sonia Malpeso.
Editor’s Note: The story of social commerce is still being written by the successes and, yes, failures of digital marketers. There have been some big screw-ups already. Check out our latest book on this topic: #FAIL: The 50 Greatest Social Media Screw-Ups and How to Avoid Being the Next One. It chronicles another kind of social media pioneer, those brands that have made iconic, early stumbles in social media that have resulted in consequences well beyond a loss of a few “friends” or “followers.”


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The forecast data in this great infographic comes from Booz and Company.
I recently took the same data, and compared Social Commerce revenue forecasts across the different online sales channels (Socail, ecommerce, Mobile). Social Commerce is frankly so miniscule that it’s not worth considering for the majority of ecommerce sites. For example, while the hype may say that Facebook Commerce is forecast to be a $30bn market in 2015, the reality is that this only represents 4% of the overall online commerce market in 2015. For some businesses, with an inherent social aspect to them (such as travel, music, games etc), Facebook maybe an important commerce channel in the short term. But for the majority building social features into ecommerce sites makes a ton of sense right now.
You can see the data here:
http://seewhy.com/blog/2011/03/28/forget-selling-on-facebook-for-now/
Facebook are trying hard to ‘prove’ the link between Facebook and ecommerce, but the case is not yet proven as a direct link. Facebook are following two parallel paths down this route:
(1) get ecommerce sites to implement their social plugins (Like and Login etc), and
(2) to build store fronts on Facebook itself.
For most ecommerce sites, implementing Facebook’s social plugins is a priority, and frankly a no brainer, as this info graphic shows. Now that the search engines are using social linking as part of their ranking algorithms, the benefits are broad and far reaching. Actually doing commerce on Facebook via a storefront is less obvious though, despite lots of hype.
I am confused: Lady Gaga’s shop just links to her own shop at
http://ladygaga.shop.bravadousa.com – there is no actual facebook store. Where are you getting your data from?
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Who knows after Google+ launched, this is the end of the Facebook. It is too early to predict what will happen to Facebook since the world of internet changes so fast.
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