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Sportsmen and social media – the lessons for business

Submitted by Andrew Weltch on August 24, 2010 – 10:51 am18 Comments

England’s cricketers are the latest professional athletes to face the prospect of a ban from social networks such as Twitter and Facebook. What do sports organizations fear from social media? And what are the lessons for business from these high-profile ‘gag orders’?

Media reports in recent days suggest the England and Wales Cricket Board (ECB) is nervous that players will let slip locker-room secrets or Tweet in anger about coaches’ decisions. It has some reason to be twitchy about Twitter – England’s under-19 team captain Azeem Rafiq Tweeted abuse about the coach after he was benched for disciplinary reasons this summer, and last year fast bowler Tim Bresnan Tweeted in somewhat unsportsmanlike language over an unflattering photo posted online.

Now England players face the prospect of new contracts which could ban social media use for 2010-11, during the hotly-contested “Ashes” series against Australia. Curiously, the Aussies have indicated a more relaxed approach – even though there was some panic in the camp last year, when batter Phil Hughes Tweeted that he had been benched for a game before that decision had been officially announced.

The ECB is not alone in its Twitter-phobia, of course.  The NFL has a strict ban on Tweets during games – though players sometimes forget – and college football has followed the pro game’s lead.  In Australian rugby, meanwhile, Penrith Panthers last month became the first NRL team to ban its players from social networks.

The fears are clear – players may complain about management, give away secrets or damage the organization’s reputation. And these are the same reasons certain unenlightened companies give for keeping their employees away from social networks. “If you’re Tweeting,” they argue, “you’re not working.” In fact, you could be working very effectively – by engaging with customers and potential customers.

Indeed, the more progressive companies will tell you that encouraging social media use among employees actually improves efficiency. Australia’s cricket captain Ricky Ponting would certainly fall into that camp: “It is your job as international players to promote the game and be the best you can for the game. And if we can use social networks, if that brings people closer to the game, brings people through the gates to play, then that’s what it is all about…. you won’t see us banning our players from doing that sort of stuff.”

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