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Confessions of a winemaker: Social media-spiked sales

Submitted by Social Media Influence on July 28, 2010 – 11:20 am27 Comments

Reuters’ Leslie Gevirtz kicked up a bit of a fuss earlier this week when she reported how French winemakers are still a bit too snobby when it comes to social media marketing, particularly when compared to more net-savvy New World producers. She based some of her reportage on a recent study conducted by My Social Winery that detailed just how anti-social French winemakers are. The results may surprise you.For example, while 95% of French winemakers export their wines, the vast majority do not have a blog, Facebook or Twitter presence, and 37% have yet to translate their site into English. I’d be willing to bet Italian wineries aren’t much better. Grumble, grumble.

If you want to see the cutting edge of digital/social media marketing of wines, you have to travel to Napa Valley. Rick Bakas, director of social media marketing at Napa’s St. Supery winery, recently shared (video below) with a congregation of French winemakers a series of successful tips on using social media to boost sales, and, more importantly, build customer loyalty and grow profit margins. According to Bakas, margins this year are up 130% and they’ve managed to reduce churn for the St. Supery wine club from 7% a year ago to a 1% attrition rate today. How important is that? Bakas says an incredible 90% of margins come from the wine club. Gulp!

The video (again thanks to My Social Winery) reveals a host of important tips on using social media to build a loyal and engaged audience, regardless of the industry.

Video conference with Rick Bakas about wine and social media from Pierrick Bouquet on Vimeo.

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