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How PepsiCo formulated an organization-wide social media strategy

Submitted by Social Media Influence on July 14, 2010 – 3:47 pm13 Comments

How do you keep track of the hundreds, even thousands, of daily discussions involving your brand? Focus on the conversations that matter, says PepsiCo’s head of digital and social media, B. Bonin Bough. From this discourse, you will gain invaluable insight into how consumers truly feel about you.

I’ll let Bonin himself do the rest of the talking. Here’s his fascinating keynote speech from Social Media Influence 2010 late last month.

Stay tuned. In the coming days we’ll be posting more highlights from the 22nd.

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