http://socialmediainfluence.com/2010/01/13/why-is-google-hanging-up-on-its-customers-2/ Social Media Intelligence, News & Analysis Sat, 19 May 2012 10:08:43 +0000 hourly 1 http://wordpress.org/?v=3.1 http://socialmediainfluence.com/2010/01/13/why-is-google-hanging-up-on-its-customers-2/comment-page-1/#comment-9198 Social Media Influence: Social Media News & Intelligence » Google learns painful lesson in online customer care Mon, 17 May 2010 14:52:22 +0000 http://socialmediainfluence.com/?p=570#comment-9198 [...] we know it best. It forgot one thing: it doesn’t know mobile customers at all, triggering a nasty customer uproar that nearly sunk the Nexus One at launch. The saga didn’t end there. Late on Friday, Google [...] [...] we know it best. It forgot one thing: it doesn’t know mobile customers at all, triggering a nasty customer uproar that nearly sunk the Nexus One at launch. The saga didn’t end there. Late on Friday, Google [...]

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